Xenon Bright Delivery

🚚 1. Available delivery methods

A. Home delivery via express courier (Romania & Europe)

• Delivery through partner couriers (Fan Courier, Sameday, DPD, GLS, etc.);

• Estimated time for Romania: 1–3 working days;

• Estimated time for Europe: 3–7 working days, depending on the country;

• Orders placed by 3:00 PM are processed on the same working day.

B. Pickup from easybox (only Romania)

• Available in the Sameday Easybox network for small and medium-sized packages;

• You will receive a PIN and notification SMS when the package is available;

• The package can be picked up 24/7 within 36–72 hours, depending on the day of delivery.

C. Package verification upon delivery (optional – at an additional cost)

• Valid for deliveries in Romania;

• You can open the package in the presence of the courier to check the integrity of the product;

• Paid service – fee displayed in the shopping cart.

📦 2. General processing conditions

• Orders are processed from Monday to Friday, between 09:00–18:00;

• Orders placed after 3:00 PM or on weekends will be processed the next working day;

• In case of limited or unavailable stock, the customer will be notified for reconfirmation or postponement.

💰 3. Delivery costs

• The delivery fee is displayed before completing the order;

• For international orders, the cost varies depending on destination, weight, and package size – it is calculated automatically at checkout;

• The option for verification upon delivery involves an additional cost, displayed in the cart;

• In case of unjustified refusal of the package, the shipping cost will be recovered from the customer.

❗ 4. Rules and responsibilities

• The customer is responsible for checking the integrity of the package upon receipt;

• Visible damages must be noted together with the courier and recorded through a damage report;

• Subsequent complaints without a damage report will not be accepted;

• If the delivery address is incorrect/incomplete or the customer is unavailable, the order may be canceled or resent at a cost;

• Xenon Bright is not responsible for delays caused by external service providers (couriers, customs, etc.).

🌍 International delivery – European Union

• We deliver products to most countries in the European Union;

• Payment for international orders is made exclusively online (card or bank transfer);

• Products are shipped via international express courier;

• Customers are responsible for customs or import fees (if applicable, outside the EU).

ℹ️ Contact and support

For any information related to delivery, the Xenon Bright team is available:
📩 orders@xenon-bright.ro
📞 0770 816 717