Return Policy – www.xenon-bright.ro

This policy applies to all orders placed on the official site www.xenon-bright.ro, managed by SC BOZAVA MOB DESIGNE SRL, having:

• CUI: RO28388523

• Trade Register No.: j201100017363

• Headquarters: Str. Elizeului 49C, Tulcea, Romania

1. Right of Withdrawal

According to OUG no. 34/2014 regarding consumer protection in distance contracts, customers of xenon-bright.ro have the right to withdraw from the contract without stating a reason and without penalties, within 14 calendar days from the date of receipt of the product.

To initiate the return, please fill out the dedicated form available at:
👉 https://xenon-bright.com/en/content/31-return-request

2. General Return Conditions

For a product sold through www.xenon-bright.ro to be accepted for return, it must:

• Be returned in the complete original packaging, with all accessories, intact labels, and accompanying documents;

• Be in the same condition as it was delivered, without signs of wear, dents, scratches, stains, or damage;

• Not be excessively used or installed, especially in the case of electronic components and automotive consumables.

Any deviations may lead to diminished value of the returned product, according to OUG 34/2014.

3. Return Methods Based on Reason

I. For the following reasons:

• Wrong order

• Defective product

• Incorrect packaging

Procedure:

• Fill out the return form from your customer account on xenon-bright.ro.

• A courier will pick up the package within 48–72 working hours.

• Pack the product properly to prevent damage.

II. For product replacement requests

Procedure:

• Shipping the product is at the customer's expense, directly to our headquarters:

SC BOZAVA MOB DESIGNE SRL
Str. Elizeului 49C, Tulcea, CP 820191, Romania
Phone: +40 770 816 717

Important:

• Do not send packages with cash on delivery or payment to the sender – these will be refused.

• Products not properly packaged will be refused upon receipt.

4. Return Costs

• Return is free only in the cases provided in point 3.I and only if done through a courier, within the legal term of 14 days.

• In all other situations (e.g., product replacements), the return cost is borne by the customer.

• Initial transport fees, cash on delivery fees, or online payment costs are non-refundable, as these are services already rendered.

5. Refund of the Amount

• Refunds are made within a maximum of 14 calendar days from the receipt of the withdrawal notification, but not before the physical receipt of the returned product.

• Refunds are made exclusively by bank transfer, to the account indicated by the customer in the return form completed on xenon-bright.ro.

6. Online Payments (Card, Revolut, Bitcoin)

• Payments made online via card, Revolut, or Bitcoin are processed through Mobilpay or another processor authorized by www.xenon-bright.ro.

• In case of return, the refund will be made using the same payment method.

• Unblocking amounts may take up to 30 days, depending on the issuing bank. For details, please contact the issuing bank.

7. Diminution of the Value of Returned Goods

According to art. 14 para. (3) of OUG 34/2014:

The customer xenon-bright.ro is responsible for any diminution of the value of the returned goods caused by excessive or unjustified use.

Accepted Handling:

• Opening the packaging without damage;

• Starting/stopping the product without complete use;

• Testing of the type allowed in a physical store.

8. Recommendations for Packaging and Delivery of Returns

• Returns must be properly packaged to avoid damage during transport.

• We recommend using the package verification option upon delivery.

• If the product shows damage and was not checked in the presence of the courier, a subsequent assessment will be made, and the product will be picked up from the customer at their expense.

• In case of damage, request the courier agent to complete a damage report.

9. Refusal of Returns

Xenon-bright.ro reserves the right to refuse returns in the following situations:

• Products with signs of excessive use or visible damage;

• Lack of original packaging, accessories, or accompanying documents;

• Improper packaging that led to damage during transport;

• Returns sent with cash on delivery or unpaid transport;

• Exceeding the legal term of 14 days for withdrawal;

• Unsealed products that can no longer be resold (e.g., car bulbs, detailing products, hygiene items);

• Custom-made products according to customer specifications – according to art. 16 of OUG 34/2014.