🛡️ Warranty Policy – www.xenon-bright.com

This Warranty Policy applies to all products sold through the online store www.xenon-bright.com, operated by SC BOZAVA MOB DESIGNE SRL, located at Str. Elizeului nr. 49C, Tulcea, Romania, registered with the Trade Register under no. J36/187/2011, having CUI RO28388523.

This policy establishes the conditions under which consumers can benefit from the legal warranty of conformity and, where applicable, the commercial warranty offered for products sold by Xenon Bright.

📜 1. Legal Framework

This Warranty Policy is drafted in accordance with applicable legislation regarding consumer protection and the legal warranty of conformity, including:

Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods;
Directive 2011/83/EU on consumer rights;
applicable national legislation from the state where the consumer resides, to the extent that it provides a higher level of protection.

If the provisions of the applicable national legislation grant the consumer additional rights beyond those provided in this policy, the mandatory legal provisions will prevail.

🔧 2. Products Covered by Warranty

The warranty applies to electrical and electronic products sold by Xenon Bright, including, but not limited to:

💡 car bulbs (halogen, LED, and xenon);
🔦 LED car projectors;
⚙️ car modules and electrical components;
🔌 ballasts, chokes, and control units for headlights;
📷 car cameras, rearview cameras, and displays;
🚗 alarm systems and central locking;
🔋 car batteries.

The warranty period and conditions may vary depending on the product category and are indicated on each product page, where applicable.

⏳ 3. Warranty Duration

The warranty period is specified individually on each product page and begins from the date of delivery to the customer.

For individual consumers, the legal warranty of conformity provided by the applicable legislation in the state where the product is sold applies.

Consumable products or products with a limited normal lifespan benefit from the warranty specified by the manufacturer or the warranty provided by the applicable legislation.

👤 4. Beneficiaries

The legal warranty of conformity applies exclusively to consumers (individuals), in accordance with the applicable legislation.

Legal entities can benefit from a commercial warranty only if it is expressly provided for the purchased product or if it is granted by the manufacturer.

🧾 5. Proof of Purchase

To benefit from the legal warranty or the commercial warranty, the customer must be able to prove the purchase of the product from Xenon Bright.

Depending on the situation, one or more of the following documents may be requested:

🧾 fiscal invoice or proof of purchase;
📦 order number or other information that allows its identification;
🛠️ installation document issued by an authorized car service, for product categories for which authorized installation is mandatory according to this policy;
📷 photographs and/or videos highlighting the reported defect;
📝 a detailed description of the encountered problem and the conditions under which it manifested.

If the submitted documentation is incomplete or insufficient for analyzing the request, Xenon Bright reserves the right to request additional information or documents necessary to verify the eligibility of the warranty claim.

The absence of proof of purchase or the necessary documents may lead to the inability to resolve the warranty claim.

📦 6. Sending the Product for Warranty

Before sending the product, the customer must submit a warranty request to the Xenon Bright team, along with the necessary documents for analyzing the request.

After confirming the request, the product will be sent to the following address:

SC BOZAVA MOB DESIGNE SRL
📍 Str. Elizeului nr. 49C
Tulcea, CP 820191
Romania

📧 Email: order@xenon-bright.com

📦 Products must be properly packaged to prevent damage during transport.

🚚 The transportation costs to our service center are borne by the customer, except in cases where applicable legislation provides otherwise or where the existence of a manufacturing defect covered by warranty is confirmed.

📩 After sending the package, the customer is requested to send Xenon Bright the shipping confirmation, along with the AWB (tracking) number issued by the courier company, for identification and tracking of the shipment.

🛠️ 7. Installation Obligation at an Authorized Car Service

For the following product categories:

💡 car bulbs (LED, xenon, and halogen);
🔦 LED car projectors;
⚙️ car modules;
🔌 ballasts and control units;
🚘 headlights and associated components;
📷 car cameras and displays;
🚨 alarm systems;
🔒 central locking systems;
🔋 car batteries.

Installation must be performed at an authorized car service, following the manufacturer's instructions and applicable technical standards.

Upon warranty request, Xenon Bright may request the presentation of the installation document issued by an authorized car service.

The warranty does not apply if the reported defect is caused by:

❌ improper installation;
❌ incorrect installation;
❌ modification of the vehicle's electrical system;
❌ unauthorized interventions on the product.

❌ 8. Warranty Exclusions

The warranty does not cover defects or damages caused by:

🔧 improper installation;
🛠️ installation performed outside an authorized car service when this is mandatory;
⚠️ improper use or use contrary to the manufacturer's instructions;
💥 accidents, mechanical shocks, or excessive vibrations;
⚡ electrical shocks, surges, or defective electrical installations;
💧 ingress of water, moisture, or other liquids;
🔥 fire or exposure to extreme temperatures;
🔨 modification, repair, or disassembly of the product by unauthorized persons;
⌛ normal wear resulting from product use;
📅 expiration of the warranty period;
🏁 use of the product in sports competitions, professional applications, or under conditions for which it was not designed, unless the manufacturer provides otherwise.

📑 9. Documents Required for Warranty Request

To open a warranty claim, the customer may be asked to provide:

🧾 fiscal invoice or proof of purchase;
📦 order number or other information necessary for its identification;
📷 photographs and/or videos highlighting the reported defect;
📝 a detailed description of the encountered problem;
🛠️ installation document issued by an authorized car service when this is necessary for the respective product category.

If the submitted documentation is incomplete or insufficient, Xenon Bright reserves the right to request additional information or documents necessary for analyzing the request.

🔍 10. Product Verification

All products sent for warranty are subject to a technical verification performed by qualified personnel or, where applicable, by the manufacturer or an authorized service center.

Following the verification, the product may be:

✅ repaired;
🔄 replaced;
💳 refunded, if justified and permitted by applicable legislation;
❌ rejected if the reported defect is not covered by warranty.

If it is found that the product operates according to the manufacturer's specifications or that the reported defect is the result of a cause not covered by warranty, the request may be rejected.

In this situation, the product will be returned to the customer, and the transportation costs may be borne by them, in accordance with applicable legislation.

⏱️ 11. Resolution Time

Warranty requests are analyzed and resolved within an estimated period of 7-30 working days, depending on:

🔍 the complexity of the technical verifications;
⚙️ the nature of the reported defect;
🔩 the availability of spare parts;
📦 the availability of replacement products;
🏭 the time required to obtain a solution from the manufacturer, when applicable.

Xenon Bright will inform the customer about the status of the request, if additional information is needed or if the estimated resolution time changes.

📞 12. Contact and Support

For any questions or requests regarding the warranty of products purchased from www.xenon-bright.com, you can contact us using the following details:

📧 Email: order@xenon-bright.com

🌍 Website: www.xenon-bright.com

⚖️ 13. Final Provisions

This Warranty Policy complements the legal rights of consumers and does not limit or exclude the rights granted to them by applicable legislation.

If certain provisions of this policy are incompatible with the mandatory applicable legislation in the consumer's state of residence, the respective legal provisions will prevail.

Xenon Bright reserves the right to modify or update this Warranty Policy whenever necessary, as a result of legislative, operational, or commercial changes. The version published on the website at the time of submitting the warranty request is the applicable one.